Before returning any item we ask that you complete an online returns request form in your My Account. This is so we can better manage your return and make the process easier for you. In this online form there are three steps:
Select your order number and date for the item to be returned.
Select the product(s) in that order you want to return, state why you want to return them and whether you want a refund or replacement.
Add any additional comments.
At this point we will then advise you what action to take. Typically, we will either instruct you to return the item. We may ask you to contact our Customer Services team if the item contains liquids, is large in size or was purchased more than 30 days ago.
When returning an item we ask that you:
Print off our automated returns request form and include it within your parcel. This form is generated by completing the online returns request referred to above and captures the information we need to process your return.
Peel off the returns tracking label and stick this on the outside of your returns parcel. The tracking label can be found in the top left corner of your original order despatch note. You should place the tracking label in the top left corner of your returns parcel. Please be advised that this is not a free returns label and you will still need to pay postage.
Print off our returns address and place it on the outside of your parcel. This address label can be found at the bottom of our returns request form.
Our returns address is: